Welcome to VirtualYap
Your all-in-one customer support platform powered by AI.
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Key Benefits
AI-powered Support
Automate responses and boost efficiency with smart AI.
Multi-channel Integration
Connect with customers across web, email, WhatsApp, and social media.
Role-based Access
Secure, flexible access for Admins, Agents, and Viewers.
Advanced Analytics
Track CSAT, query volume, and resolution rates in real time.
Features
Live Chat Console
Engage with customers instantly and escalate when needed.
Knowledge Base
Upload, manage, and train AI on your product guides and FAQs.
Escalation Controls
Seamlessly hand over to human agents for complex queries.
Subscription Management
Upgrade plans and manage billing with ease.